FAQ

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FAQ

Q: Where can I download SnowGem wallet?

A: 

  1. Download windows wallet at: https://snowgem.org/#wallets
  2. Download snowgem params at:  https://snowgem.org/downloads/snowgemparams.zip 
  3. Extract snowgemparams.zip to your C:\Users\NAME\AppData\Roaming folder and rename entire folder to “SnowgemParams” (without quotes). The zip contains a folder called “.snowgenparams” Rename this entire folder as stated above and place folder the Roaming directory.
  4. Create new folder in C:\Users\NAME\AppData\Roaming and name it “Snowgem” (without quotes)
  5. Create snowgem.conf to snowgem folder (it can be empty). New text document and rename to the above “snowgem.conf” (without quotes). Verify it does not have “.txt” as file type.

You may need to install .NET 4.5 (latest versions of Windows should have that pre-installed): https://www.microsoft.com/en-us/download/details.aspx?id=30653

Q: What miner do I need for SnowGem?

A:

These are the fastest miners for Equihash:

Nvidia EWBF

Nvidia ZM

Nvidia Bminer

AMD Claymore

Q: How do I set up these miners?

 A: Follow the instructions on your selected pool. You can see the list of supported pools at our website https://snowgem.org/#pools

Q: When do you plan to release Masternode and how much is it going to cost?

A: Masternodes to be released at 15th of April. The collateral is 10000 SNG.

Q: 5% founders reward?! What is this?

A: As we did not have premine or ICO, the founders reward is what will be used to realize the plans of the roadmap and to list the coin on exchanges and informational websites.

Q: What could I do for error “bad-txns-oversize”?

A:  Please send the smaller amount. For more information, please read this https://github.com/zcash/zcash/issues/1970

The limit on sending is due to the size of the incoming tx’s.  Its not a limit on the number of SNG you are trying to send.

If you want to send larger quantities you will need to consolidate your SNG into larger incoming tx’s into the address.

If you mine to a pool and get 100’s of small tx’s you can send small batches into a different address in your wallet.  Then send a larger tx where you want it to go from your consolidated address.

It is just the nature of how a block chain works.

Q: What could I do for error “Bad-txns-joinsplit-requirements-not-met”

A: Please backup all your private keys, close your wallet, rename Roaming/Snowgem folder to Roaming/Snowgem1, open wallet again, then import all private keys and waiting to sync. For more information, please read this https://github.com/zcash/zcash/issues/2712

Q: Who should I contact in specific case?

A:

For technical issue: @Txid 

For bussiness: @snowman 

For other issues: @ekze

Q: How to reindex the wallet?

A: Run the following command: snowgemd -reindex

Q: I can’t send 10000 SNG for the collateral, what should I do?

A: Please send some small amount to another address (called A)  first, then increase number continuously (for example: 50, 100, 200, 300, 600, 1000, etc.)  util all coin is sent to ‘A’. After that, just send 10000 SNG from ‘A’ to the main wallet which you use for the MN.

Q: My transaction is not confirmed, stuck at zero, how to get the coin back?

A: Please go to Transaction tab in SimpleWallet and click on Rescan button.

Q: How does Masternode pay?

A: Every block reward is given to different masternode. If there roughly 100 masternodes and the current Masternode payment is 35% hence one masternode gets paid 35% of the block reward every 100 blocks.

Q: My wallet is stuck at Loading spork, what should I do?

A: Please wait, it is loading the database. The loading speed is depended on your computer specification, once it is done, your wallet will be opened

Q: My MAC wallet cannot start?

A: Install all dependencies on your PC by following commands:

brew tap discoteq/discoteq; brew install flock

brew install autoconf autogen automake gcc5 binutils protobuf coreutils wget

Q: How to unlock the coin from Masternode?

A: Right click on the alias, choose “Disable”

Q: How to backup wallet automatically?

A: Go to Setting -> Enable auto backup wallet

Q: How to send new generated coin?

A: Go to Send coins, select From and To from Shield coinbase, put the utxo to shield then click on Shield button

Q: What makes SnowGem different??

A: